Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Orders are processed within 1–2 business days and delivered within 3–5 business days across Pakistan.

Do you offer Cash on Delivery (COD)?
Yes, COD is available on eligible orders. You can select this option at checkout.

Can I track my order?
Yes. Once your order ships, you'll receive a confirmation message with tracking details.

Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to make changes. We can accommodate requests before the order is dispatched.

Products & Materials

What materials are your pieces made from?
Our jewelry is crafted from premium materials including stainless steel, brass, and alloy with gold or silver plating. Specific material details are listed on each product page.

Is your jewelry suitable for sensitive skin?
Most of our pieces are made with hypoallergenic materials. If you have specific sensitivities, please check the product description or contact us before purchasing.

How do I care for my jewelry?
Visit our Jewelry Care Guide for detailed tips on cleaning and storage.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for unworn items in original condition. See our Shipping & Returns page for full details.

What if my item arrives damaged?
Contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund.